1. Introduction & Scope

CondoWatch.sg ("we", "us", or "our") is committed to protecting your personal data in accordance with the Personal Data Protection Act 2012 of Singapore ("PDPA") and other applicable privacy regulations. This Privacy Policy outlines how we collect, use, disclose, manage, and safeguard the personal data of individuals who visit our website, utilize our tools, or engage our real estate advisory services.

By accessing CondoWatch.sg or submitting your information through our contact channels, viewing tour requests, or e-brochure download forms, you consent to the collection, use, and disclosure of your personal data as described in this Policy.

2. Personal Data We May Collect

Depending on how you interact with our platform, we may collect the following categories of personal data:

• Contact & Identification Data: Your name, phone / WhatsApp number, and email address when you voluntarily request showflat viewings, official developer e-brochures, price lists, or advisory consultations.
• Property Preferences & Financial Parameters: Information you voluntarily share regarding your preferred locations, budget, bedroom requirements, citizenship status (for ABSD calculations), or purchase timelines to assist us in tailoring suitable property options.
• Technical & Usage Information: Standard, non-personally identifiable server log data including your IP address, browser type, device information, operating system, and pages visited, used exclusively for cybersecurity monitoring, error diagnosis, and site performance optimization.
• Client-Side Local Storage: When you use our "Watchlist" or bookmark properties on CondoWatch.sg, your saved project codes are stored locally within your own browser's localStorage. This data remains on your device and is not transmitted to or stored on our servers.

3. Purpose of Collection, Use & Processing

We collect and process your personal data strictly for the following purposes:

• To respond to your inquiries and provide information on Singapore new launch condominiums and Executive Condominiums.
• To arrange and coordinate direct VIP showflat viewing appointments with developer sales galleries.
• To deliver official developer e-brochures, floor plans, preliminary info kits, and indicative pricing matrices requested by you.
• To calculate indicative mortgage affordability, Buyer's Stamp Duty (BSD), and Additional Buyer's Stamp Duty (ABSD) estimates upon your request.
• To provide professional real estate advisory services in accordance with Council for Estate Agencies (CEA) guidelines.
• To maintain platform security, detect fraudulent activities, and comply with applicable Singapore laws and statutory requirements.

4. Disclosure & Sharing of Personal Data

We maintain strict confidentiality over your personal data. We do not sell, rent, lease, or monetize your personal data to third-party advertisers or telemarketing companies.

We will only disclose your personal data in the following limited circumstances:

• Developer Sales Teams & Project In-Charge Agencies: Strictly when required to register your official showflat appointment or secure VIP launch preview entry upon your explicit instruction.
• Professional Partners (With Your Consent): Licensed conveyancing law firms or MAS-regulated mortgage brokers if you specifically request assistance with legal representation or bank loan financing.
• Legal & Regulatory Compliance: When required by Singapore law, court order, or authorized government agencies (e.g., CEA, URA, CAD) in connection with statutory obligations.

5. Data Security & Protection Measures

We take administrative, technical, and physical safeguards to protect your personal data against unauthorized access, loss, misuse, or alteration:

• 256-Bit SSL/TLS Encryption: All data transmitted between your browser and our servers is encrypted using modern cryptographic protocols (HTTPS).
• Access Controls: Access to inquiry data is strictly restricted to authorized licensed personnel handling your request.
• Server Containment: Our application operates in hardened, dedicated server environments with automated security patches and firewall protections.

6. Data Retention Policy

We retain your personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable laws (such as record-keeping obligations under the Estate Agents Act and CEA regulations). When personal data is no longer needed, it is securely destroyed or anonymized.

7. Your Rights under the PDPA

Under Singapore's Personal Data Protection Act, you have the following rights regarding your personal data:

• Access & Correction: You may request access to the personal data we hold about you or request correction of any inaccurate or incomplete information.
• Withdrawal of Consent: You may withdraw your consent for the collection, use, or disclosure of your personal data at any time by contacting us. Upon receiving your withdrawal request, we will cease processing your personal data within a reasonable timeframe.

8. Cookies & Third-Party Services

CondoWatch.sg does not use third-party tracking cookies or advertising pixels. If you click on external links (such as WhatsApp, developer websites, or government portals), their respective privacy policies apply.

9. Data Protection Officer (DPO) Contact

If you have any questions, feedback, or requests regarding this Privacy Policy or how your personal data is handled, please contact our Data Protection Officer: